Responsible Gaming

Version: 1.0  |  Last Updated: 3 November 2025

1. Our Commitment

At Jasino, we believe that gambling should always be an enjoyable and controlled form of entertainment. We are firmly committed to promoting safe gambling practices and to providing every player with the tools, information, and support needed to keep gaming within healthy boundaries.

Our Responsible Gaming framework is built around three core principles: prevention, protection, and support. We proactively implement measures that help players manage their activity, we protect vulnerable individuals — including minors — from accessing our platform, and we direct anyone in need toward professional assistance without delay.

This policy applies to all registered users of jasino-cy.com and supplements our Terms & Conditions and Privacy Policy, both of which contain additional provisions relevant to account management and player protection. We encourage you to read all three documents together.

2. Recognizing Problem Gambling

Problem gambling can develop gradually and often goes unnoticed until it begins to affect daily life. Being aware of the warning signs is the first step toward regaining control. The checklist below is intended as a self-assessment tool. If you answer yes to three or more of the following questions, we strongly encourage you to use the protective tools described in Section 3 or to contact one of the support organisations listed in Section 6.

2.1. Self-Assessment Checklist

• Do you find yourself gambling with money that was originally set aside for essential expenses, such as rent, bills, or groceries?
• Have you tried to cut down or stop gambling but found it difficult or impossible to do so?
• Do you spend a significant amount of time thinking about gambling — planning your next session, reliving past wins, or working out how to obtain more funds?
• Have you increased the amounts you wager in order to achieve the same level of excitement you experienced when betting smaller sums?
• Do you return to gambling shortly after a loss in order to try to recover the money you have lost (known as "chasing losses")?
• Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
• Has gambling caused conflict in your personal relationships, negatively affected your professional performance, or led to financial hardship?
• Do you experience feelings of restlessness, anxiety, or irritability when you are unable to gamble or when you attempt to reduce your gambling activity?
• Have you borrowed money, sold personal belongings, or engaged in other financial measures specifically to fund your gambling?
• Do you use gambling as a way to escape stress, emotional difficulties, depression, or feelings of loneliness?

If you are concerned about your gambling behaviour, please do not hesitate to contact our support team at support@jasino-cy.com. All communications are treated with strict confidentiality in accordance with our Privacy Policy.

3. Player Protection Tools

Jasino provides a comprehensive suite of responsible gaming tools that allow players to set boundaries on their gambling activity at any time. These tools can be activated through your account settings or by contacting our support team. All limits take effect immediately or within the timeframe specified below.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is in place, it cannot be increased until the relevant period has expired. Requests to decrease a deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active, during which the existing lower limit remains in force.

3.2. Loss Limits

You may define the maximum net loss you are willing to sustain within a given period — daily, weekly, or monthly. When your net losses reach the specified threshold, you will be unable to place further real-money wagers until the period resets. As with deposit limits, reductions take effect instantly, while increases require the same 7-day waiting period.

3.3. Session Time Limits

You may set a maximum duration for any single gambling session. When your session reaches the time limit you have chosen, you will receive a clear notification and will be automatically logged out of your account. This tool helps prevent unplanned extended play and encourages regular breaks.

3.4. Reality Check Reminders

You may activate periodic on-screen reminders that display the amount of time elapsed during your current session. These reminders appear at intervals of your choosing and include a summary of your session activity, prompting you to make a conscious decision about whether to continue playing or to take a break.

3.5. Cooling-Off Period

A cooling-off period is a temporary suspension of your account ranging from 24 hours to 6 weeks. During this period, you will not be able to log in, place bets, or make deposits. Promotional communications will be paused. A cooling-off period ends automatically when the chosen duration expires, and no request is needed to resume play at that point.

3.6. Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need a more definitive break from gambling. You may request self-exclusion for a minimum period of 6 months, or opt for an indefinite self-exclusion that has no automatic end date. To activate self-exclusion, contact our support team at support@jasino-cy.com or use the dedicated option in your account settings.

During self-exclusion:

• Your account will be suspended and access to all gambling features will be blocked.
• We will take reasonable steps to remove you from marketing lists and to prevent the sending of bonus or promotional offers.
• Any remaining account balance will remain secure and may be withdrawn before the exclusion takes full effect.
• Requests to lift a self-exclusion before the chosen period expires will not be accepted. Once a minimum period has elapsed, you may request reinstatement, which will be subject to a mandatory 7-day reflection period before reactivation.

If you are experiencing serious difficulties with problem gambling, we also recommend contacting the national self-exclusion resources listed in Section 6, which can extend exclusion across multiple operators simultaneously.

3.7. Account Closure

You may permanently close your Jasino account at any time by contacting support@jasino-cy.com. This is a distinct measure from self-exclusion and results in the permanent termination of your account. Any outstanding balance will be returned to you via your registered payment method, subject to verification of identity in accordance with our Terms & Conditions.

4. Tips for Responsible Gambling

Maintaining a healthy relationship with gambling requires consistent self-awareness and discipline. The following practical guidelines are designed to help you enjoy gaming as a form of entertainment while keeping it in its proper place.

• Set a budget before you play. Decide in advance the maximum amount you can afford to lose, and treat that amount as the cost of entertainment — not as an investment or a source of potential income.
• Never chase losses. If you have reached your budget limit, stop playing. Attempting to recover losses by increasing your stakes is one of the most common pathways to problem gambling.
• Gamble only with money you can afford to lose. Never use funds reserved for essential living expenses, savings, or commitments to others.
• Take regular breaks. Schedule deliberate pauses during gambling sessions and ensure that gambling does not interfere with your daily responsibilities, relationships, or leisure activities.
• Understand the games. Familiarise yourself with the rules and the house edge of any game before wagering real money. Outcomes in casino games are determined by random number generators and are never influenced by previous results.
• Keep track of time. It is easy to lose track of time while gambling. Use our session time limit and reality check tools to stay informed about the duration and cost of each session.
• Do not gamble when impaired. Avoid playing under the influence of alcohol, prescription medication, or other substances, as impaired judgment can lead to poor decisions and unintended overspending.
• Seek balance. Gambling should be one of many leisure activities in your life. If you find that it is crowding out other interests or social connections, this may be an early warning sign worth addressing.

5. Protection of Minors

Jasino strictly prohibits access to its platform by individuals under the age of 18. We require all players to verify their age as part of the registration and Know Your Customer (KYC) process. If, at any stage, we have reason to believe that a registered user is under 18 years of age, we will immediately suspend the account, reverse all transactions associated with that account, and report the matter to the relevant authorities where required by applicable law.

5.1. Parental Controls

We encourage parents and guardians to take proactive measures to prevent minors from accessing online gambling services. The following third-party filtering tools are freely available and can be configured on home computers, tablets, and smartphones to block access to gambling websites:

• Net Nanny — comprehensive parental control and web filtering software.
• Kaspersky Safe Kids — content filtering and screen time management for multiple devices.
• Norton Family — web supervision and blocking tool for families.
• Gamban — specialist gambling-blocking software that prevents access to gambling sites and apps across all devices on a subscription basis.

We also advise parents and guardians never to leave their Jasino account logged in on a shared or family device, to keep their login credentials confidential, and to store any payment cards used for gambling out of reach of minors.

6. Support Resources

If you or someone you know is struggling with problem gambling, professional help is available. The organisations listed below provide confidential support, counselling, and treatment services to players in Cyprus and internationally. Reaching out is a sign of strength, and early intervention significantly improves outcomes.

All of the above services are independent of Jasino. We do not receive any commission or benefit from recommending them. Their inclusion reflects our genuine commitment to player welfare.

7. Contact Us

If you have any questions about our Responsible Gaming policy, wish to activate any of the player protection tools described in this document, or need assistance with a gambling-related concern, please reach out to our dedicated support team. We aim to respond to all responsible gaming enquiries within 24 hours.

• General Support: support@jasino-cy.com
• Privacy & Data Protection: privacy@jasino-cy.com
• Website: jasino-cy.com

You may also raise concerns relating to responsible gaming directly within your account by navigating to Account Settings → Responsible Gaming, where all protective tools are accessible at any time.

We remind you that this page should be read in conjunction with our Terms & Conditions and our Privacy Policy, which set out the full contractual and data-handling framework that governs your relationship with Jasino.